This survey allows business owners and managers to define the skills needed by their employees. These skills may be different from skills you need to advance your own career. This Employer Survey should be completed with regard to the training needs of your employees. If you have different training needs than your employees you will be able to take the Employee Survey after you answer the employer questions and submit your answers.

You may view definitions of some terms by placing your mouse on the symbol next to the term. A complete list of definitions is available at Survey Term Definitions

If your employees have no Information Technology (computer-related) training needs but do have other types of training needs please go to Other Training Needs and complete that portion of this survey.

Information Technology Training Needs Please answer the following 4 questions that pertain to the computer related training needs of your employees.

Question 1: Approximately how many employees need training in the following skills? Select the number of employees needing training at each skill level IT Skills Basic Intermediate Advanced General Computer Usage 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Standard Office Software Usage 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Packaged Software Usage 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Computer Operations 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Technical Support 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Software Development 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Information Security 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Internet Usage 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Database Support 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Multi−media ⁄ Graphics 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Network Administration 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Network Support 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Server Support 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Specify other computer-related skills, application specific skills, and specific product skills training needed 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ 1 2 to 5 6 to 9 10+ Additional IT skills training needed and COMMENTS

Question 2: If your company needs employees with "vendor specific" certification skills, how many employees need this training?   Certification Programs Number of Employees Needing Training Microsoft 1 2 to 5 6 to 9 10+ Cisco 1 2 to 5 6 to 9 10+ Novell 1 2 to 5 6 to 9 10+ Oracle 1 2 to 5 6 to 9 10+ IBM 1 2 to 5 6 to 9 10+ Sun 1 2 to 5 6 to 9 10+ Other IT Certifications (Please explain specifics in comment section) 1 2 to 5 6 to 9 10+   COMMENTS regarding Certification Skills Training

Question 3: Do any of the following issues prevent your employees from receiving the training they need?   Cost to employer No    Somewhat    Yes Cost to employee No    Somewhat    Yes Location of training No    Somewhat    Yes No time to train during work hours No    Somewhat    Yes Training not available No    Somewhat    Yes Question 4: In general what training methods would you prefer to use for training at each employee skill level?   Check all that apply Onsite classroom Basic    Intermediate    Advanced Offsite classroom Basic    Intermediate    Advanced Internet based Basic    Intermediate    Advanced Combination of Internet and classroom Basic    Intermediate    Advanced Short seminars Basic    Intermediate    Advanced Longer in-depth classes Basic    Intermediate    Advanced   COMMENTS regarding Training Inhibitors and Training Methods

Other Training Needs Although the focus of this WIB survey is computer-related training needs, the WIB also wants to know what other skills are needed by the NEK workforce. These may include both "soft" skills such as customer service and specific skills such as bookkeeping or machinery operation. Please answer the following question regarding the non-computer related training needs of your employees.

Please check (all that apply) the skills training which would be of use to your employees. Customer Service    Work Ethics    Cash Handling    Safety    New Supervisor Training    Project Management Commercial Drivers License Machine Operations Certification Programs   Please identify any other non-IT related training or certification programs which you would like to see offered locally.

Contact Information The NEK WIB can only be effective if we continue to receive input regarding training needs from employers and employees in the Northeast Kingdom, and if that information can be distributed to everyone interested. That is why your contact information is important. We will not disclose your contact information or your specific responses. But we would like to continue the dialog, hopefuly by email.

Name: Company Name: Email Address: Telephone: Mailing Address: Town: State, Zip:   Additional Comments

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